This is how you will get to know us
In your communication with us, our staff will guide you through your volunteer journey. They are all experts in their field and love to share their knowledge.
Our Project Experts will be in regular contact with you, from the moment you start considering going abroad, to your application and the point of departure. They will relay important information, address any concerns, and serve as your most important point of contact. You can connect with us through email, on your mobile, or over live chat.
After you’ve applied, our in-house flight and visa team come on board. They offer a personalized service, drawing on decades of travel arrangement for thousands of volunteers to countries around the world. They have in-depth knowledge about the countries where we work and know the best ways to get you where you need to be. This will give you more time to focus on other preparations for your trip.
Speaking of preparations: Your Volunteer Adviser will assist you from the moment you sign up, until you arrive in your destination. Since they know your destinations by heart, we can ensure they can answer all the questions you (or your parents) have.
Once you arrive in your destination, our local destination staff take over. They guide you through induction and orientation so that you become quickly familiar with your new home away from home. We believe our in-country support to be unparalleled. Every single place we work in has a Projects Abroad Office. Each country has a Country Director and various supporting members of staff. They are in our project destinations to help you whenever you need them, and organize the details of your placement and accommodation according to our strict criteria and high standards.
Our hallmark is our commitment to employing and training our own staff throughout the world. Read about our approach to staff support, safety and backup.